Tour operators and travel agencies field the same traveler questions around the clock, in many languages. Voya is an AI travel-assistant chatbot on WhatsApp that handles up to 90% of those questions automatically — itineraries, bookings, recommendations — so agencies deliver 24/7 personalized support without scaling headcount.
Approach
Built a WhatsApp-native conversational assistant with multilingual support out of the box.
Added itinerary management — real-time updates, changes, and location-specific recommendations.
Answered contextual queries on hotels, flights, weather, dining, activities, and distances.
Layered in marketing templates, review collection, and emergency/crisis assistance.
Architecture
WhatsApp messaging integration over a context-aware conversational AI runtime.
Multilingual NLU with itinerary and booking context per traveler.
Built on the shared orchestration layer for model routing and fallback.
AI Travel Assistant2024 — present